Refund Policy

At Sacred Valley, we take great care in ensuring that every product is carefully inspected, packed, and shipped in excellent condition. As we deal in food products, all purchases are final.

Returns

We do not accept returns on any of our products. Due to the perishable nature of our food items, all sales are final and cannot be returned.

If you have any questions before placing your order, please contact us at sript2023@gmail.com.

Damages and Issues

Please inspect your order immediately upon delivery. If you receive a product that is damaged during transit, defective, or if you receive the wrong item, please contact us within 24 hours of delivery at sript2023@gmail.com.

To help us resolve your issue promptly, please include:

• Your order number

• Clear photos of the product, packaging, and shipping label

• A brief description of the issue

After reviewing your request, we will determine an appropriate resolution. If the claim is found to be valid, we may offer a replacement or another suitable solution at our discretion.

Non-Returnable Items

As all of our products are food items, they are considered perishable goods and are not eligible for return, exchange, or refund.

We also do not offer returns or refunds on:

• Sale items

• Gift cards

• Customized or special-order products

Exchanges

We do not offer exchanges on any of our products. Please ensure you review your order carefully before completing your purchase.

Order Cancellation

Orders may be cancelled only if they have not yet been processed or dispatched. Once an order has been packed or shipped, it cannot be cancelled.

To request a cancellation before dispatch, please contact us as soon as possible at sript2023@gmail.com.

European Union 14-Day Cooling-Off Period

The 14-day cooling-off period for European Union consumers does not apply to the supply of perishable food products. Since Sacred Valley sells perishable food items, orders are not eligible for cancellation, return, or refund under this provision where permitted by applicable law.

Refunds

We do not offer refunds once an order has been placed and shipped.

Refunds will only be considered if:

• The ordered item is unavailable and cannot be fulfilled.

• We are unable to ship your order.

• A refund is required under applicable consumer protection laws.

If a refund is approved under these circumstances, it will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to complete the transaction.

For any questions regarding this policy, please contact us at sript2023@gmail.com.