Shipping Policy

Thank you for shopping with Sacred Valley. We are committed to delivering your order safely and as quickly as possible.

Order Processing

• Orders are typically processed within 1 business day after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• Once your order has been dispatched, you will receive a shipping confirmation along with tracking details (where available).

Shipping Time

We strive to deliver all orders within 3–6 business days from the date of dispatch.

Please note that delivery times are estimates and may vary depending on:

• Your delivery location

• Courier partner operations

• Weather conditions

• Public holidays

• Natural disasters or other unforeseen circumstances

Remote or rural locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Any promotional offers such as free shipping will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email, SMS, or WhatsApp (where applicable), allowing you to monitor your shipment's progress.

Delivery

Please ensure that the shipping address and contact details provided during checkout are accurate.

Sacred Valley is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

If delivery is unsuccessful due to an incorrect address or repeated failed delivery attempts, additional shipping charges may apply for re-dispatching the order.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive a damaged package or an incorrect product, please contact us within 24 hours of delivery at sript2023@gmail.com.

To help us resolve the issue promptly, please include:

• Your order number

• Clear photographs of the product, packaging, and shipping label

• A brief description of the issue

After verification, we will provide an appropriate resolution, which may include a replacement if the claim is found to be valid.

Delays Beyond Our Control

While we work with reliable courier partners, delivery delays may occasionally occur due to factors beyond our control, including severe weather, transportation disruptions, strikes, government restrictions, or high shipping volumes.

We appreciate your patience and understanding in such situations.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Sacred Valley
Email: sript2023@gmail.com